Terms & Conditions

genuinecrackers.com is run by Genuine Crackers, under the guidance of Sri Muthulakshmi Fireworks, a licensed fireworks shop in Virudhunagar district, Tamil Nadu (PESO licence E/SS/TN/24/307(E111695), GSTIN 33ADYFS7714A1ZW).

By using this website or placing a booking you agree to these terms and to our Privacy Policy. If you do not agree, please do not book.

Online booking only — sale is concluded offline by our licensed shop (SC 2018 compliant). Green crackers only.

• Only green crackers are listed. No joined crackers (laris).
• Bookings are accepted only from adults aged 18 or over.
• We do not deliver to states or areas where the sale or bursting of crackers is banned (for example Delhi). It is your responsibility to follow the local rules on where and when crackers may be burst.

• Prices are in Indian rupees. A GST invoice is issued by the shop for every order.
• Photos and videos show the actual products, but colours, packaging and effects can vary slightly between batches.
• Prices and stock can change at any time; the price shown when you place the booking is the price you pay.
• Minimum order: ₹3,000 within Tamil Nadu and ₹5,000 for other states.
• If an item runs out after you book, we will tell you and offer a replacement or a refund for that item.

• Placing a booking creates your order page with its own link — keep it to track your order.
• Pay only by UPI or bank transfer to the shop's UPI ID or account shown on your order page. We never ask for your UPI PIN, card details or OTP, and we never ask you to pay a personal number given in a call or message.
• Upload your payment screenshot on the order page. Your order is confirmed only after we match the payment in our bank.
• Bookings not paid within 48 hours lapse automatically. You can still pay later and re-submit proof to revive them, subject to stock.

• Crackers go by lorry transport to the parcel office in your district — you collect them there with your LR number. No doorstep delivery.
• Please collect your parcel promptly and carry a photo ID along with your LR number.
• The delivery charge depends on your area and that day's transport rate (usually ₹550–₹1,000). We tell you the exact charge before you pay; you pay it either with your order or at the transport office, as agreed. Orders of ₹10,000 or more (after any discount) have free delivery.
• Delivery times are estimates. Transport is slower and costlier close to Diwali, and delays caused by transporters, weather, strikes or government restrictions are outside our control.

• Before dispatch you can cancel by messaging us; any payment received is refunded in full.
• After dispatch, bookings cannot be cancelled or returned — crackers are explosives and cannot legally travel back by parcel.
• Please record an unboxing video when you open the parcel. Damage or missing items reported with that video within 48 hours of collection are resolved by replacement or refund.
• Refunds go back to the account you paid from, usually within 7 working days, and we share the transaction reference (UTR).
• If we cannot fulfil a booking (for example, stock or a transport ban), we refund the full amount paid.

• One coupon or partner code per order. Codes have no cash value and cannot be exchanged or combined.
• Each code may have its own minimum order, validity dates and usage limit, shown or applied at checkout.
• We may withdraw or change a code at any time, and cancel discounts obtained by misuse.
• Partner codes are shared by people who promote our shop. We may reward partners for orders placed with their code; this does not change your price beyond the discount shown.

• Reviews and questions you post are checked by the shop before they appear. We may decline or remove any of them.
• Post only your own honest experience and photos you took. No offensive content, personal details of others, or adverts.
• By posting, you let us show your name, town, message and photos on this website and our social pages.
• To have your review removed, message us — we'll take it down.

• Follow the instructions on each product. Children must use crackers only under adult supervision.
• Store crackers in a cool, dry place away from flames, and burst them in open spaces only.
• We are not responsible for injury or damage caused by misuse, unsafe storage or ignoring the instructions.

To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses or for delays and events outside our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

The website's content, photos, videos and the Genuine Crackers name and logo belong to us or our suppliers. Please don't copy them for commercial use, misuse the site, or place fake bookings. We may refuse or cancel bookings that look fraudulent.

These terms are governed by the laws of India. Disputes are subject to the courts at Virudhunagar, Tamil Nadu, without affecting your right to approach a consumer commission.

We may update these terms; the date at the top shows the latest version. The terms in force when you place a booking apply to that booking.

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days. Please mention your booking code if your complaint is about an order.